General Information
Reservations
Reservations are required for all passengers, whether walking on or in a vehicle. Full fare is charged at the time of booking and may be paid using Visa, Mastercard, American Express or Visa debit.
Check-In
Reservation holders, all vehicles, and all freight must check in at the ticket booth a minimum of one hour prior to sail time.
Booking Amendments
Amendments to reservations which impact the fare will incur a credit card transaction fee of $3.00 each time such an amendment is made. Ex: no fee is applied when exchanging an SUV for a small car, as the fare does not change, whereas adding or removing a trailer from a booking incurs a fee as the fare does change.
Cancellations
Customer Cancellations – A full refund is applied to every reservation that is cancelled prior to a minimum of 120 hours (5 days) prior to sailing. Reservations made less than 5 days from sailing have until the end of the day to cancel on the day that the reservation was made.
Crossing Times
Leamington and Kingsville to Pelee Island: approximately 1 hour 30 mins.
Sandusky, OH to Pelee Island: approximately 1 hour 45 mins.
Security
All passengers must vacate the vehicle deck during passage. Vehicles are loaded and unloaded at the owner’s risk. The owner/operator of the vessel assumes no responsibility for the contents of any vehicle, or for the security of, or damage caused to or by vehicles, motorcycles, or bicycles while aboard the ship.
Passengers Crossing International Borders
Non-Canadians require a passport when entering Canada via Pelee Island. Likewise non-Americans travelling through to Sandusky, OH will require a passport.
Random Screening
International travellers may be subject to random screening of their baggage and/or vehicles, as per security regulations.
Accessibility
Elevator service is available aboard the Pelee Islander II, but unavailable aboard the Pelee Islander. Please advise the ticket agent upon arrival if elevator service is required.
Manual wheelchairs are available at all terminals and aboard all vessels. Please ask staff for assistance.
Barrier free washrooms are available at the Kingsville and Leamington terminals. The Pelee Islander and Pelee Islander II are equipped with accessible washrooms.
Pets
Pets may remain inside the vehicle during transit, or within designated areas of the outside decks provided they are leashed and under the control of their owner.
Dangerous Goods and Fuel Regulations
Dangerous Goods – Gasoline, Propane & Other Restricted Items
For safety reasons, there are restrictions on the transportation of dangerous goods aboard our vessels in accordance with the Transportation of Dangerous Goods Regulations and the Cargo, Fumigation and Tackle Regulations. Customers are required by law to declare any dangerous goods, such as gasoline and propane, they intend to bring with them when travelling.
Depending on the dangerous goods customers are travelling with, they may be required to fill out a Dangerous Goods Shipping Document. Regulations prohibit the carriage of dangerous goods that exceed the limits outlined in the Carriage of Dangerous Goods Policy.
Important Information for Travellers
Certain everyday items are classified as dangerous goods and are subject to limits and conditions.
-All dangerous goods must be properly stored, secured, and clearly identified.
-Undeclared or unsafe items may be refused for transport.
-Vehicles and cargo may be checked for leaks or unsafe conditions at the terminal.
Shipping Documents
Some dangerous goods require a shipping document.
Passengers must bring completed documentation to the terminal at the time of travel.
Before You Travel
Please review the attached list of common dangerous goods and their restrictions before travelling.
If you are unsure whether an item is restricted or requires documentation, contact OSTC in advance of travel to avoid delays.
Learn more here: Carriage of Dangerous Goods – Pelee Island Ferries
Form to fill out: Dangerous Goods Shipping Document
Accepted Forms of Payment
Visa, Mastercard, American Express and Visa debit can be used online, over the phone, and on site.
Frequent Sailor Discount
Frequent Sailor Discount is intended for the sole use of the named applicant and immediate family (same household). Forms are available upon request & online (see link below) and must be returned by email or in person at Leamington Terminal or Pelee Island Terminal. Once form is submitted and approved by PITS management a discount code will be applied to customer account and a 15% discount will be applied to all reservations on the account.
