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Terms and Conditions

Pelee Island Transportation Services (PITS)

Passenger Code of Conduct

Pelee Island Transportation Services (PITS) is committed to providing a safe, comfortable, and enjoyable experience for all passengers. To help us fulfill our commitment, we ask that you honor this Code of Conduct.

The following behaviors or acts are not permitted on Pelee Island Transportation Services Property or Vessels:

  • Carrying any firearms on you, including ammunition, knives and weapons of any kind and any other prohibited item. PITS reserves the right to prohibit any items at their discretion.
  • Unsolicited photographing or video recording that disrupts a passenger's experience or interferes with vessel operations.
  • Unruly or disruptive behavior that interferes with passengers' enjoyment of the ferries including running, the incitement of running, and blocking of hallways and exits.
  • Fighting or physical aggression of any kind, including verbal and physical assaults.
  • Acts or behavior that PITS management determines is a safety concern or that interrupts vessel operations or passengers' experience.
  • Harassing, threatening, or intimidating behavior, sexual misconduct or lewd behavior including inappropriate interaction with passengers or employees.
  • Offensive language or gestures.
  • Clothing with offensive language, obscene gestures/graphics, or nudity or clothing that does not sufficiently cover undergarments.
  • Intoxication or substance impairment that results in irresponsible behavior.
  • Smoking/Vaping is not permitted anywhere on PITS property or vessels.
  • Entering restricted areas.
  • Theft of any kind.
  • Defacing or damaging any PITS property.
  • Soliciting and distributing literature not pre-approved by PITS management.
  • Refusing to follow verbal or printed instructions or cooperate with PITS employees.
  • Parents or guardians are responsible for the behavior of their minor children. Appropriate behavior and supervision are the responsibility of the parent/guardian and is always expected. We strongly recommend that minors (under 18) be accompanied by an adult.

Personal Conduct:

Conduct deemed by PITS to be inappropriate for the peace and good order of the vessels, terminals, passengers, or employees, and which may adversely affect the safety of others is not permitted. Anyone who violates the Code of Conduct may be subject to refused passage and/or suspension of ferry privileges.

Notice:

Pelee Island Transportation Services is not responsible for any lost, stolen or damaged items.

Pelee Island Transportation Services reserves the right to revise or modify this Code of Conduct with or without notice.

PITS utilizes surveillance cameras at terminals and aboard vessels as part of our overall security program.

Reservations

Reservations are recommended for both vehicles, and walk-on passengers. The ferries have limited vehicle space, and capacity is consistently filled with reserved vehicles. Stand-by is not recommended. Full fare is charged at the time of reservation. A confirmation email will be sent when your reservation is completed. Please check the details in the email for accuracy to avoid further penalties. All terms and conditions are considered accepted 24 hours after you make your reservation. If your reservation is made within the 120 hour (5 days) of sailing, terms and conditions are considered accepted by the end of business day of the day the reservation is made. Non-cancellation of the reservation constitutes acceptance of the terms and conditions. Reservation amendments or cancellations can be made by calling our reservation team at 1-800-661-2220 or by emailing us at [email protected].

Method of Payment

PITS is completely cashless. Reservations made via phone, or our website can be made using Visa, MasterCard or American Express. At the terminals and aboard PITS vessels, passengers may use the above credit cards, a debit card, as well as Apple and Google Pay.

Sailing Cancellations

Pelee Island Transportation Service (PITS) will cancel sailings if the safety of our passengers and the vessel are negatively impacted by weather, mechanical concerns, or a public emergency. Customers should expect the following: If for any reason the ferry is cancelled, all paid customers will be eligible for refund of their unused travel fare for this reservation. Refunds are for PITS ferry passage only. PITS is not responsible for costs or penalties related to accommodations, other than travel, or other services cancelled or lost as a result. For passengers booking round-trip or same-day return travel, each leg of the voyage is treated as one-way with no implied return guaranteed in the event of a cancellation. PITS advises customers as far in advance as possible if there is a cancellation. Having a valid email and mobile number on file will ensure communications regarding impacted sailings will be received. Cancellation notifications are also posted on Facebook and X (formerly known as Twitter). Stay up to date and receive immediate notice of ferry updates on cancellations and travel advisories by texting OPT IN to 613-900-6057.

MS Chi-Cheemaun

Expected Behaviours

OSTC is committed to providing a high degree of service to the public, and our staff are trained with the safety and well-being of passengers in mind. Employees and other passengers are to be treated with respect. Abusive language and behaviour to persons or property will not be tolerated, and OSTC reserves the right to deny passage to any traveller who demonstrates threatening or abusive behaviour. If inappropriate behaviour persists, authorities will be called.

Passenger Feedback

OSTC encourages feedback from passengers as part of our commitment to continuous improvement. All passengers automatically receive an electronic survey form via SMS, and an online feedback form is available on our website. You can also contact us by emailing [email protected].

General Travel Conditions

The vessel may experience some adverse movement while underway. For your safety, please follow instructions given by crew members, pay attention to onboard safety announcements and take care while walking around the vessel. Passengers travel at their own risk.

Reservations

The ferry has limited vehicle space and reservations are recommended for both vehicles and walk-on passengers. Full fare is charged at the time of reservation and a confirmation email will be sent after your reservation is complete. Please ensure that the details of your reservation are accurate to avoid further penalties. When entering vehicle dimensions, please include any racks or attachments. If your vehicle is larger than originally booked, you may be placed in standby upon check-in. Travellers who arrive without a reservation will be asked to wait in standby and passage will not be guaranteed.

All terms and conditions are considered accepted 24 hours after making your reservation. If the reservation is made within 48 hours (two days) of a sailing, all terms and conditions are considered accepted one (1) hour after completion of a reservation. Changes to reservations or cancellations can be made by calling Reservations at 1-800-265-3163 or emailing us at [email protected].

Vehicle loads outside our normal load distribution could result in unintentional overbooking. Should this occur, affected passengers will be refunded the full fare.

Passengers are responsible for checking their reservation confirmations for accuracy. OSTC is not responsible for any costs or penalties related to accommodations, other travel, or other services cancelled or lost because of a sailing cancellation, delay or error in booking.

Reservation charges will appear as Owen Sound Transportation on your Credit Card.

Sailing Cancellations

OSTC will cancel sailing if there is a risk to passenger, crew or vessel safety because of weather, mechanical concerns or a public emergency. In the event of a sailing cancellation, all paid passengers will be eligible for a refund for the affected portion of their reservation. Refunds will be automatically applied by the reservations team. If you are booked for a round-trip and the first crossing is cancelled, please contact us if you would like to cancel the return trip. OSTC is unable to give priority status for subsequent sailings to passengers affected by a cancelled sailing. Passengers who choose to wait for the next departure will be placed in standby.

OSTC advises passengers as far in advance as possible if there is a cancellation. The email and mobile number provided at booking will be used to communicate cancellations or delays. Notifications are also posted to X (formerly Twitter) and Facebook. Passengers are also encouraged to opt-in to SMS text notifications for updates on sailing cancellations, delays and other events. Text "OPT IN" to 613 209 1517 to subscribe. Standard messaging rates may apply.

OSTC is not responsible for any costs or penalties related to accommodations, other travel, or other services cancelled or lost because of a sailing cancellation or delay. For passengers booking round trips or same-day return travel, each leg of the voyage is treated as one-way with no implied return guarantee in event of a cancellation.