Get answers to some common passenger questions
Public Notice: SANDUSKY FERRY SERVICE WILL OPERATE STARTING AGAIN TOMORROW (JUNE 25TH) view more information
1 Q: Do any restrictions apply to Motorcoach and Commercial Vehicle traffic?
A: Trucks requiring overweight highway permits cannot be accepted for passage. Wide-load highway permits are charged for half fare extra above normal rates. Some restrictions and additional fees apply. Reservations are recommended. Please call for details. (1-800-661-2220)
2 Q: Can I make Bus reservations for travel on the ship?
A: Yes, buses must make advanced reservations and can book on all sailings. Buses must call in their request to (1-800-661-2220). A valid credit card number, Visa, MasterCard or American Express, must guarantee all reservations. Groups of 10 or more persons receive an overall discount of 10%. Buses must arrive at least 1 hour in advance of their sailing time.
3 Q: Do you handle motorcycles differently from other vehicles?
A: We supply tie-downs to secure motorcycles to the automobile deck. Reservations are recommended. (1-800-661-2220)
4 Q: What should I do if I’m riding my bicycle onboard?
A: Cyclists should proceed to the vehicle ticket booth to purchase their ticket. The ticket agent will direct you on to the loading dock. Reservations are not required.
5 Q: May I travel with my pet(s)?
A: Yes. Pets are allowed onboard the ship. Pets must be on leashes or in cages and accompanied by their owner and will be allowed on the outside promenade deck only. You may leave your pet in your vehicle if you wish, but because no one is allowed on the automobile deck when the ship is sailing, your pet will be unattended for almost 2 hours. The only exceptions are guide dogs for people who are visually impaired, and certified assistance dogs for those with other disabilities.
6 Q: Is hand luggage service available?
A: There are no lockers or room to store luggage on the ship. The Owen Sound Transportation Company does not accept responsibility for loss of, or damage to, baggage or contents under any circumstances. Luggage containing dangerous goods is not permitted.
7 Q: What do I need to clear customs?
A: You must have proper identification including birthdates for all members in your party or they may refused passage. (ie Passports, Birth Certificates, Visa Waviers.) Customs offices are located on Pelee Island and in Sandusky when you disembark the ship. For more information on visiting the United States check out the Canada Border Services Agency website here.
9 Q: What is your dangerous goods policy?
A: Customers must declare additional fuel containers upon arrival at the dock. Transport Canada safety regulations prohibit the carriage of gasoline and propane in excess of the following quantities: Recreational Vehicles: Not more than two 30lb cylinders of propane safely secured to the vehicle in an upright position with valves closed and tagged. Vehicles with a built-in propane tank: The tank must be (OEM) original equipment manufactured and engineered for the vehicle. Automobiles: Not more than one 25 litre container of gasoline. Motorboats: Not more than two portable 25 litre containers. All persons must vacate vehicle deck during crossing.
10 Q: Can you help me find your terminals?
500 Erie Street, Leamington, Ontario, N8H 3E5
25 Dock Road, Kingsville, Ontario, N9Y 2E7
109 W Shoreline Drive, Sandusky, OH, 44870
11 Q: Can I park my car at the terminal?
A: Yes. There is a Pay Parking lot situated at the Kingsville and Leamington Terminals.
12 Q: Can I pay by Credit Card?
A: Yes. You can purchase tickets using cash, traveler’s cheques, Visa, MasterCard, American Express and Debit. Cash, Debit & Credit Card are accept on-board
13 Q: Do you have Automated Teller Machines?
A: There are no ATM’s on the ship or Terminals.
14 Q: What is your smoking policy?
A: We now offer a smoke and vaping free environment on the entire ship.
15 Q: Is there cab service or car rental on the island?
A: There is no car rental on the island. There is cab service.
16 Q: Is there medical services on the island?
A: There is a medical clinic on the island.
17 Q: Are Group Rates available?
A: Discount rates are available for groups of 10 or more travelling in one vehicle. They will receive an overall discount of 10% if done as a single payment.
18 Q: Do you have special rates for seniors?
A: Yes. There are special passenger fares for seniors using our ferry. You must be 65 years of age or older.
19 Q: Are there special rates for people with disabilities?
A: Yes. A challenged adult pays full fare, attendant is free. A challenged child is full fare, attendant is free.
20 Q: Do you have telephones/internet on your ferries?
A: No, we do not have telephones/internet on our ferries. Personal cell phones can generally be used, but reception can sometimes be poor. The ship does have a radio phone for emergencies.
21 Q: When loading or unloading the ferry’s vehicle decks, how do you decide who gets to board and/ or disembark first?
A: Although we strive to ensure that our customers are loaded in sequence according to the time of their arrival at the terminal, staff are primarily concerned with dispersing vehicles in an appropriate fashion on the deck. Vehicle loading always requires careful attention to balancing the load and using all available space in an efficient, orderly and safe manner. Loading takes place under the supervision of experienced crew members who are directed by the Chief Officer or Mate of the vessel. The Chief Officer is required to work with whatever mix of vehicles is waiting to board or disembark from the ship, in the sequence he or she judges will best accomplish these goals. Since the mix of vehicles varies greatly from sailing to sailing, procedures that work well in one situation might not apply in another. Vehicles that are first to board the ferry might not necessarily be the first to disembark.
22 Q: What happens when ferry crossing are cancelled or delayed due to weather or mechanical issues?
A: Weather conditions on Lake Erie can change very quickly from calm to dangerous. High winds on a shallow lake create difficult docking conditions for the ferries, and sometimes force the cancellation of ferry crossings. In the event that a ferry crossing or multiple crossings are cancelled due to unsafe weather, or a mechanical issue with the ferry, we do our very best to re-book passengers with vehicle reservations onto the next available ferry crossing that has space available. We also add ferry crossings to the extent that legal and safe working hours of work allow, and are usually successful in moving all affected passengers within 24-36 hours of the cancellation event. We do not “bump” reserved passengers, but Island residents will often voluntarily post-pone their travel knowing that they are making a space available on the ferry for tourists or guests who have vacations planned around a visit to beautiful Pelee Island.
25 Q: Do you offer special services for people with disabilities?
A: Wheelchair and elevator service are available on the Jiimaan; please advise ticket agent on arrival if such services are required. Note: Some motorized wheelchairs may not fit and a transfer wheelchair may be necessary. Please call ahead if bringing a motorized wheelchair.