Q: Do any restrictions apply to Motorcoach and Commercial Vehicle traffic?
A: Buses must make advanced reservations. Trucks requiring overweight highway permits cannot be accepted for passage. Wide-load highway permits are charged for half fare extra above normal rates. Some restrictions and additional fees apply. Reservations are recommended. Please call for details. (1 800 265 3163)
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Q: Do you handle motorcycles differently from other vehicles?
A: We supply tie-downs to secure motorcycles to the automobile deck. Reservations are recommended. (1 800 265 3163)
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Q: What should I do if I’m riding my bicycle onboard?
A: Cyclists should proceed to the vehicle ticket booth to purchase their ticket. The ticket agent will direct you unto the loading dock. Reservations are not required.
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Q: What about transporting livestock?
A: We do allow vehicles transporting livestock onboard the MS Chi-Cheemaun. Reservations recommended. (1 800 265 3163)
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Q: May I travel with my pet(s)?
A: Yes. Pets are allowed onboard the MS Chi-Cheemaun. Pets must be on leashes or in cages and accompanied by their owner and will be allowed on the outside promenade deck only. You may leave your pet in your vehicle if you wish, but because no one is allowed on the automobile deck when the ship is sailing, your pet will be unattended for almost 2 hours. The only exceptions are guide dogs for people who are visually impaired, and certified assistance dogs for those with other disabilities.
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Q: What do you mean by a Reservation Fee?
A: The Reservatation Fee applies on the 9:10am, 11:20am, 1:30pm, 3:40pm, and 5:50pm sailing times during the summer schedule. A $15 non-refundable reservation fee for all Vehicles or Motorcycles with attachments. Vehicles towing a trailer will be subject to an additional $10 reserveration fee for the trailer. Motorcycles with no attachments will be subject to a reservation fee of $10.
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Q: If I cancel a reservation, do I lose my Reservation Fee?
A: The Reservation Fee is non refundable. The only exception would be if you make a reservation for sailing where the Reservation Fee applies you would not be charged a reservation fee for the new booking. All reservations must be cancelled at least 24 hours prior to sailing time or full vehicle fare will be charged in addition to the Reservation Fee if applicable.
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Q: Can I make Bus reservations for travel on the MS Chi-Cheemaun?
A: Yes, buses must make advanced reservations and can book on all sailings. Buses must fax their request to 519 371 2354. A valid credit card number, Visa, MasterCard or American Express, must guarantee all reservations. Groups of 10 or more persons receive an overall discount of 10%. Buses must arrive at least 1 hour in advance of their sailing time.
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Q: When are your ferry terminals usually busiest?
A: Our terminals and ship are always busiest on holiday weekends. Peak traffic volumes occur on Fridays, Saturdays, Sundays and Mondays. Weekends are usually busy. When travelling during these periods, please allow extra time to reach your destination.
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Q: Can you help me find your terminals?
A: While there is plenty of highway signage to guide you to our ferry terminals, we understand that many customers would like more information on how to find them.
Tobermory Terminal – 8 Eliza Street, Tobermory, Ontario, NOH 2RO.
(519 596 2510)
South Baymouth Terminal – 41 Water Street, South Baymouth, Ontario, POP 1Z0
(705 859 3161)
www.mappoint.msn.com can assist you with directions.
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Q: Can I park my car at the terminal?
A: Yes. There is a Visitors Parking lot situated at Tobermory and South Baymouth Terminal for customers using the service. There is no charge to use our parking facilities, short term or long term.
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Q: Is there any bus service available?
A: There is a bus that connects with the Tobermory Terminal, on Fridays, Saturdays, Sundays, and Holiday Mondays while we are on the Summer Schedule. For more details call Laidlaw Bus Terminal 519 376 5712.
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Q: Can I pay by Credit Card?
A: Yes. You can purchase tickets using cash, travelers cheques, Visa, Master Card, American Express and Debit. At present Debit is not available on board ship.
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Q: Do you have Automated Teller Machines?
A: There are no ATM’s on the ship or Terminals, however they are located a short walk from the Terminals.
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Q: Are Group Rates available?
A: Discount rates are available for groups of 10 or more travelling in one vehicle. They will receive an overall discount of 10% if done as a single payment.
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Q: Do you have special rates for seniors?
A: Yes. There are special passenger fares for seniors using our ferry. You must be 65 years of age or older.
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Q: Are there special rates for people with disabilities?
A: Yes. A challenged adult pays full fare, attendant is free. A challenged child is full fare, attendant is free.
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Q: Do you offer special services for people with disabilities?
A: Wheelchair and elevator service are available; please advise ticket agent on arrival if such services are required. Note: Some motorized wheelchairs may not fit and a transfer wheelchair may be necessary.
Please call ahead if bringing a motorized wheelchair.
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Q: Is hand luggage service available?
A: There are no lockers available on the M.S. Chi Cheemaun however there is ample room for carry on luggage in the mid ship walk on passenger area. Customers requiring assistance with luggage should advise Ticket Agent when purchasing ticket. The Owen Sound Transportation Company does not accept responsibility for loss of, or damage to, baggage or contents under any circumstances. Luggage containing dangerous goods is not permitted.
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Q: Do you have telephones/internet on your ferries?
A: No, we do not have telephones/internet on our ferry. Personal cell phones can generally be used, but reception can sometimes be poor. The ship does have a radio phone for emergencies.
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Q: What is your smoking policy?
A: We now offer a smoke-free environment on the entire ship.
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Q: When loading or unloading the ferry’s vehicle decks, how do you decide who gets to board and/ or disembark first?
A: Although we strive to ensure that our customers are loaded in sequence according to the time of their arrival at the terminal, staff are primarily concerned with dispersing vehicles in an appropriate fashion on the deck. Vehicle loading always requires careful attention to balancing the load and using all available space in an efficient, orderly and safe manner. Loading takes place under the supervision of experienced crew members who are directed by the Chief Officer or Mate of the vessel. The Chief Officer is required to work with whatever mix of vehicles is waiting to board or disembark from the ship, in the sequence he or she judges the best way to accomplish these goals. Since the mix of vehicles varies greatly from sailing to sailing, procedures that work well in one situation might not apply in another. Vehicles that are first to board the ferry might not necessarily be the first to disembark.
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Q: What is your dangerous goods policy?
A: Customers must declare additional fuel containers upon arrival at the dock. Transport Canada safety regulations prohibit the carriage of gasoline and propane in excess of the following quantities:
Recreational Vehicles: Not more than two cylinders of propane safely secured to the vehicle in an upright position
with valves closed and tagged.
Automobiles: Not more than one 25 litre container of gasoline.
Motorboats: Not more than two portable 25 litre containers.
All persons must vacate vehicle deck during crossing.
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